Frequently Asked Questions

Answers to the questions we get asked most often. Can't find yours? Get in touch.

Orders & Production

Are your products made to order?

Yes. Every piece is handmade to order, so there is no ready-made stock.

How long does my order take?

Standard production is up to 21 days. If you need your order sooner, Priority and Rush production options are available at checkout for an additional fee.

Production time is separate from shipping time.

Can I request my order by a specific date?

Yes. Select your required date at checkout and the appropriate production priority will be applied where possible. The priority fee covers production only; shipping is calculated separately at checkout.

If your requested date cannot be met, I’ll contact you as quickly as possible so you have time to make alternative arrangements.

Can I cancel my order?

Cancellation requests can be made within 24 hours of purchase. After this point, production may already have begun and cancellation may not be possible.

For personalised or bespoke pieces, cancellation rights may differ because these items are made specifically to your requirements. Nothing in this policy affects your statutory consumer rights.

Sizing

How do I choose my size?

Please see the Size Guide for measuring instructions and the full size chart.

What if I am between sizes?

For modesty, safety and comfort, go for the larger size.

Custom & Bespoke

Can I request a colour or design change?

Yes. You can add a note with your request at checkout. Some products also have a dedicated notes field for customisation.

Do you accept bespoke commissions?

Yes. I accept bespoke commissions and alterations to existing designs. You can add notes at checkout. Alternatively, you can choose a completely bespoke product. If you have something specific in mind that you would first like to discuss, use the Contact Form to get in touch.

Care

How should I care for my pieces?

Your piece is handmade and should be treated with care.

  • Apply body tape only to the inner leatherette backing. Avoid applying tape to decorative fabrics or embellishments.
  • Remove body tape from the leatherette after use.
  • If needed, gently wipe the leatherette backing with a slightly damp cloth.
  • Do not submerge your piece in water or make it excessively wet.
  • Store your piece somewhere dry and protected when not in use.

Shipping

How much is shipping?

Shipping is calculated at checkout based on your destination, order and delivery option.

What shipping options are available?

UK

  • UK Tracked
  • UK Special Delivery
  • Free 1st Class Shipping when the free-shipping threshold is reached

EU

  • EU Special Delivery
  • International Tracked
  • Free International Tracked when the free-shipping threshold is reached

International

  • International Tracked
  • International Special Delivery
  • Free International Tracked when the free-shipping threshold is reached

Free shipping is not available on Priority or Rush production orders.

Does shipping time include production time?

No. Shipping time begins once your order has been completed and dispatched. Allow the production time shown for your order plus the shipping transit time.

Customs & Import Taxes

Will I have to pay customs or import taxes?

For orders to the US, Canada and EU, applicable duties and import taxes are already accounted for in the price shown at checkout, so there should not normally be an additional customs charge on delivery.

For Australia, orders at typical values are currently not subject to import duty.

For other destinations, local customs duties or taxes may still apply depending on the destination country's rules.

Returns & Exchanges

Do you accept returns or exchanges?

As every piece is handmade to order, I do not accept returns or exchanges simply because you have changed your mind, chosen the wrong size or no longer want the item.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law.

What if my order arrives damaged, faulty or incorrect?

Please contact me as soon as possible using the Contact Form, with your order number and photographs showing the issue, and I’ll help resolve it.

Need Help?

I have another question. How can I contact you?

Use the Contact Form and I’ll get back to you as soon as possible.